28. April 2023
We were invited to give a keynote at CX Forum Vienna 2023 about our approach to combining Artificial and Emotional Intelligence. The focus was on how technology supports our purpose as a “Social Responsible Collector”. The annual event brings together CX leaders from all industries in Vienna. This year’s… Read More
24. April 2023
The InsurLab Germany Accelerator Program brings innovative startups and scale-ups together with Germany’s leading insurers. The common goal is to promote digitization and innovation in the insurance industry. As a scale-up, we went through a multi-stage application process, had to master several pitches and in the end we are… Read More
14. February 2023
The CCW is Europe’s largest congress trade fair for innovative customer dialog. The who’s who of service providers and innovators around the topic of Satisfied Customers meets for 4 days in Berlin. We are proud to add an exciting item to the program with an inspiring presentation… Read More
13. November 2022
The ZukunftHandel initiative, a program of Google and the German Retail Association (Handelsverband Deutschland e.V. – HDE), annually awards companies that achieve outstanding performance in focus areas. We are proud to be among the top 3 customer-centric companies this year! The expert jury recognized our mission to transform… Read More
4. October 2022
We are honored and proud to have won 3x Gold Awards at the DACH Customer Experience Awards 2022. The Judges of international CX-Professionals honored our initiatives in Self-Services, Augmentation of the Collection Experiences and Artificial Intelligence supported live training of Service Agents. Especially noteworthy to them was,… Read More
4. August 2022
As part of the ScaleUp.NRW program, we will be exhibiting at this year’s DigitalDemoDay in Düsseldorf. Together with the other scale-ups of our batch, we are looking forward to the terrific supporting program – and of course many familiar and unfamiliar faces. Of course, we would also like to thank… Read More
29. June 2022
Run by AI Guild, the #datalift Summit 2022 took place from June 22nd – 24th in Berlin this year. Run as an industry-professional event for Data Analysts, Artificial Intelligence and Machine Learning experts, the event was co-hosted by Zalando and featured speakers of Zalando,… Read More
6. May 2022
The eCommerce news portal OnlineHaendlerNews – OHN for short – has conducted an interview with our CCO Jochen Schüßler that has it all. Unfriendly and outdated, these are the buzzwords with which the debt collection industry is still associated. Tina Plewinski critically drilled down on the strategy… Read More
3. March 2022
The retail portal Zukunft des Einkaufens runs a successful podcast series that discusses interesting positions and thought-starters from the world of brick-and-mortar – and online – retail. Since customer experience continues to be cited by buyers and sellers as the megatrend and absolutely decisive purchase criterion, Frank… Read More
9. December 2021
We’re enthusiastic and excited that we can finally share the news about our strategic partnership with Transaction Capital Risk Services today. When we started our journey, we decided to focus on excellent Customer Experience and to design the platform for international scalability. This strategy is paying dividends… Read More
19. November 2021
After already winning a Bronze-Medal in 2020, we feel honored and proud for being recognized with 2x Gold at this years’ iCXA International Customer Experience Awards! In the field of over 150+ international corporations, we were able to deliver proof that our customer-centric approach to debt collection… Read More
4. October 2021
Focus Online reports in a short article about troy and the shift that is going through the debt collection industry. The article focuses in particular on our customer-friendly self-service solutions. We can gladly forgive the fact that the article still erroneously refers to “clients” and “debtors” here… Read More
24. September 2021
Every year, the International Customer Experience Award iCXA honors outstanding achievements in customer-centric companies in over 30 categories. Due to the large number of increased digital initiatives, the field of competitors grew to over 150 companies and teams last year. We are all the more pleased that… Read More
1. September 2021
How will the new law on the protection of defaulting consumers change receivables management in companies and the face of the debt collection industry? Markt und Mittelstand (MuM) addresses these questions in the current edition. According to MuM, more and more companies are in trouble… Read More
25. August 2021
Once a year, CEO TODAY magazine presents the CEO Europe Awards to honor selected corporate leaders for outstanding and innovative achievements. After an extensive selection process, a jury of business analysts, business journalists, and industry insiders decides on the winners. This year, in addition to the CEOs of Audi, postNL,… Read More
23. August 2021
In yesterday’s edition, the Frankfurter Allgemeine Sonntagszeitung takes a closer look into the debt collection industry. In an almost full-page article, business journalist Thomas Klemm reports on the macroeconomic relevance of debt collection, the outdated practices of traditional debt collection agencies, and the critical view of consumer advocates. However, the… Read More
20. July 2021
More and more companies are hiring troy to handle four- to five-figure receivables. One instrument that is particularly effective in this receivables segment is outbound calls. The troy_experience relies on automated voice messages to provide customers with the easiest possible access. These are just as effective as phone calls, but… Read More
30. June 2021
We couldn’t be more proud of our very own Shannon Kehoe — who as of today is the new german ambassador for Women in AI Germany, Austria & Switzerland! Women in AI’s mission is to increase female representation and participation in AI. They’re active in over 115 countries… Read More
27. June 2021
The crew is growing on all ends – a warm welcome to our newest starters Denis, Ina, Kevin, Michelle, Nicole, Shannon, and Silvana! Bringing all their individual strengths and talents to the table, we’re very happy they support the company across all departments from Case-Management, Engineering to Machine-Learning. It’s a… Read More
23. June 2021
How can digitalisation help to lift debt collection processes into the New Normal? And what impact does this have on customers, clients and employees? CallCenter Profi explores these and other questions in a recent article and provides exciting insights into the numerous facets of the troy_experience. Read More
6. June 2021
On June 6th the Digital Experience Awards announced their 2021 finalists and we are more than honored to be among the shortlisted companies in the category Digital Team Of The Year. The Jury honors our successful efforts on improving all of our internal OKRs and KPIs by… Read More
31. May 2021
Each year, Investment Bank Carnegie hosts a Receivables Management / Debt Purchase Seminar to hear from key market players on what they see as the trends, opportunities, and challenges for debt collection. This year, ten companies presented, from digital challengers to incumbent market leaders in Europe and the… Read More
29. March 2021
TechTour connects the world’s most innovative startups with investors and personalities from venture capital and PE. In the course of a multi-day event, a highly decorated jury of experts awards prizes to the 40 most innovative companies from an applicant field of over 2000 companies. The TechTour… Read More
1. March 2021
How can banks and insurance companies benefit from friendly, digital debt collection with a consistent focus on customer experience? The professional magazine gi Geldinstitute explores these and other questions in a recent interview with Philip Rürup, Founder & CEO of the FinTech startup troy, in its online… Read More
9. December 2020
More than 300 European start-ups applied for the TechTour Deep Tech Program, 50 of which were finally selected. This exclusive selection was presented to a jury of experts on November 25, 26 and 27, who in turn selected around 20 European companies as “Company Winners”. And we are one of… Read More
25. November 2020
Since February 2020 we have a branch in the Netherlands. It is managed and developed by Daniela Straube. Now troy netherlands is participating for the first time and only virtually at credit expo, the most important trade fair for credit management in the Netherlands. Journalist Marcel Wiedenbrugge, who… Read More
24. November 2020
Since November 11th, 2020, the “troy experience” can be called Award-winning. After an extensive review and selection process by a committee of high-ranking customer experience experts, we were invited to the finals of the iCXA20, the International Customer Experience Awards 2020, on this day. With that, we were… Read More
20. November 2020
Triggered by the recently announced financing round, the Rheinische Post wanted to go in depth and understand more precisely how troy reinvents debt collection. Florian Rinke, editor in the economics department of the Rheinische Post, has therefore interviewed Philip Rürup. In his article (only in german) he summarizes “Wie troy… Read More
18. November 2020
PRESS RELEASE Lippstadt / Hamburg, 18 November 2020 – FinTech troy, that specialises in customer-friendly, digital debt collection, has successfully concluded its third round of financing. With Hannover Digital Investments GmbH, the venture capital company of insurance group HDI GROUP, the start-up has gained a partner from the insurance sector,… Read More
26. October 2020
The Handelsblatt interviewed our co-founder and MD Philip Rürup and asked what individual offers troy makes in the debt collection process. In March 2020, facing the emerging corona crisis, troy had already launched the #troy_together initiative, which considerably increases the scope for personal agreements between clients and customers. The article… Read More
24. September 2020
Another reason to celebrate: for the second time this year, troy has reached the final for a prestigious award. Following the “FinTech Germany Award”, the “International Customer Experience Award” has now announced the finalists for the coveted award: troy is the only debt collection company on the list, alongside… Read More
31. July 2020
What makes companies fit for the future? In the +3 magazine of the Süddeutsche Zeitung, Philip Rürup, Founder & MD of troy, answers this question for debt collection. “Friendly and digital” is synonymous with the combination of debt collection and customer experience. Customers are addressed in a respectful manner… Read More
8. July 2020
PRESS RELEASE Lippstadt / Hamburg, 8 July 2020 – The FinTech start-up troy, which specialises in digital, customer-friendly debt collection, is expanding in Europe. From now on, troy is represented with its own subsidiary in the Netherlands. With this first office outside of Germany, FinTech is underlining its conviction that… Read More
1. July 2020
PRESS RELEASE Hamburg / Lippstadt, 1 July 2020 – The FinTech start-up troy is expanding its management. Jochen Schüßler will strengthen the existing management team with immediate effect in the newly created position of CCO, Chief Commercial Officer. He is responsible for sales and compliance and will take over the… Read More
18. June 2020
The publishing house Mediaplanet is dedicating a special supplement to the topic of “Risk Management”, which was published today in the FAZ subscriber edition in the guide of the same name. In this “guide to safe management in stormy times”, experts from business and associations point out… Read More
4. June 2020
The FinTech Startup troy is on the shortlist for the FinTech Germany Award 2020. 220 applications were shortlisted on the basis of the assessments of a 19-member expert jury and with the use of a complex point system. troy is one of a total of 43 start-ups… Read More
6. May 2020
According to a survey by the Association of German Debt Collection Agencies (BDIU), the Corona crisis has significantly worsened payment morale. More than ⅔ of private and commercial customers pay worse than before the crisis. Liquidity bottlenecks due to short-time work and unemployment are cited as the main reason… Read More
27. April 2020
troy has been selected as one of 12 FinTech startups for the F10 Scaleup Program, which will start in May 2020. More than 80 international start-ups with high earnings potential applied to participate in the three-month boot camp. In this accelerator programme, troy will have the opportunity to… Read More
7. April 2020
The FinTech Startup troy reacts to the current corona crisis and launches the initiative troy_together. With modified processes, new qualifications and economic commitment, troy is taking on responsibility in times of crisis. Philip Rürup, Founder & MD: “We founded troy to make debt collection customer-friendly. Read More
7. January 2020
PRESS RELEASE Lippstadt/Hamburg, January 7, 2020 – FinTech startup troy is expanding its management team, underlining its growth ambitions. On January 1, 2020, Daniela Straube (42) became a member of the executive board, joining the founders Till Völzke and Philip Rürup as well as CTO Gunnar Zarncke. The… Read More
19. December 2019
PRESS RELEASE Lippstadt / Hamburg, 17 December 2019 – The FinTech startup troy, which specializes in customer-friendly debt collection, has developed a solution for the integration of its debt collection services into the finance module of SAP, the market leader in business software. The integration allows SAP clients to… Read More
25. November 2019
PRESS RELEASE Lippstadt / Hamburg, October 29, 2019– FinTech company troy, which specializes in customer-friendly debt collection, has successfully completed its second round of financing, raising a medium-sized seven-digit amount. troy completed the funding round with the help of four new investors: eCAPITAL, BORN2GROW, Avala Capitaland… Read More
30. August 2018
The new fintech company troy is changing the traditional debt collection service industry by incorporating marketing and CRM methods into debt collection. The start-up, which has offices in Lippstadt (North Rhine-Westphalia) and Hamburg, aims to not only recover the receivables but also to maintain the relationship between a business and… Read More
